Customer Service Representative

About the Role

Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space, and satellite industries. With strategically located sites across the United States, Valence provides a start-to-finish solution from NDT and chemical processing to paint and sub-assembly.

Responsibilities

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
• Reviews the MRP system to ensure customer order due dates align with required delivery dates.
• Verifies customer purchase orders against internal work orders to ensure compliance with process requirements and correct flow-down of all processes.
• Provides continuous updates to customers on the status of their orders within the allotted 4-hour time frame.
• Communicates with customers regarding any additional blueprints, drawings, or other items needed for processing.
• Coordinates with production to obtain Estimated Completion Dates (ECDs) for orders.
• Prepares orders in ship-out or other areas as needed.
• Develops daily reports on orders and communicates with production.
• Performs other duties as assigned.

Requirements

• Strong attention to detail.
• Strong problem-solving skills.
• Ability to multi-task.
• Strong written and verbal communication skills.
• Ability to communicate effectively with others using the spoken word (oral communication).
• Ability to communicate in writing clearly and concisely (written communication).
• Ability to deal with others in antagonistic situations (conflict resolution).
• Customer-oriented, with the ability to take care of customers’ needs while following company procedures.
• Reliability—being dependable and trustworthy.
• Organized, possessing the trait of following a systematic method of performing tasks.
• Strong time management skills to organize and complete work within given deadlines.
• Self-motivated, with the ability to perform tasks to the best of one’s ability using internal drive or initiative.

Reasonable Accommodations

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.