Customer Service Representative

About the role

Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly.

Responsibilities

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules
• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

Requirements

• Strong attention to detail
• Strong problem-solving skills
• Ability to multi-task
• Strong written and verbal communication skills

Skills

• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Reliability - The trait of being dependable and trustworthy.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.