Customer Service Representative

Essential Duties And Responsibilities

• Corresponds with customer by phone, email, or through the ticket system.
• Enters orders with correct grade, size, shape, and customer number.
• Audits co-workers’ orders for accuracy prior to orders being released.
• Aids in directing expedite requests to appropriate production planner/scheduler.
• Communicates possible material failures and remake requests to sales, and creates a new replacement production work order if necessary.
• Verifies % complete of sales orders and manually closes when applicable.
• Offers deviations of product to sales if necessary to satisfy sales order.
• Solves problems; looks for alternate materials to fulfill sales order if standard material is unavailable.

Required Skills/Abilities

• Strong interpersonal and communication skills.
• Able to effectively engage stakeholders at all levels of the organization.
• Organizational skills and attention to detail are both critical for this position.
• Will be expected to complete assignments and tasks with thoroughness and accuracy.
• Excellent time management skills with a proven ability to meet deadlines and deal effectively with conflicting priorities.
• Excellent problem-solving skills and a proactive approach.
• Able to complete job responsibilities with minimal supervision.
• Ability to function effectively in a fast-paced and, at times, stressful environment.
• Proficient with Microsoft Office.

Education And Experience

• A high school diploma is required.
• An associate’s degree is preferred.
• Prior customer service experience is required.
• Metal industry experience is preferred.
• U.S. Citizenship or U.S. Permanent Residency is required due to ITAR and EAR regulations.