Customer Service Representative

About the role

The Customer Service Representative assists customers with financial solutions, processes transactions such as check cashing, money transfers, and payments, and delivers exceptional in-store experiences. They build relationships, verify and enter customer data accurately, and promote personalized financial services.

Responsibilities

• Engage with customers to foster loyalty and drive repeat business.
• Process transactions accurately and efficiently.
• Maintain customer information and manage accounts and collections.
• Participate in community events and perform store errands.
• Ensure store cleanliness, security, and compliance with policies and laws.
• Support ongoing training and adapt to product and process updates.
• Work in a dynamic, fast-paced environment, maintaining regular in-person attendance.

Requirements

• High school diploma or equivalent.
• Excellent communication skills and professional demeanor.
• Attention to detail, proficiency with phones, POS, and Microsoft Office.
• Must be at least 18 (19 in Alabama) with a valid driver’s license and vehicle.
• Ability to meet physical demands, including standing, moving, and operating controls.

Preferred Qualifications

• Experience in check cashing, cash handling, or money orders.
• Bilingual skills (English/Spanish) are a plus.