Customer Service Representative
About the role
As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. You'll process customer orders, make product recommendations, handle account inquiries using world‑class technology, and become a product and solutions expert. You'll build business relationships with customers over phone, email and chat, understand their needs and recommend Uline's best solutions, and help them navigate the website and online ordering. Uline is a family‑owned company, North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations, Morning Call’s Top Large Employer of 2026!, offering fast, friendly, customer‑focused service, best‑in‑class training, career growth opportunities, and the chance to make a difference.
Responsibilities
- Process customer orders
- Make product recommendations
- Handle account inquiries using world‑class technology
- Answer product, pricing and shipping questions quickly and confidently
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
Requirements
- High school diploma or equivalent
- Bachelor's degree preferred
- Excellent problem‑solving, listening and communication skills
- Prior customer service experience is a plus (training provided if eager to learn)
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match starting day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program covering professional continuing education
- Best‑in‑class, clean, modern facilities
- First‑class fitness center and three miles of beautifully maintained walking trails
Pay
$25 to $30 per hour with significant growth and earning potential.