Customer Service Representative

About the role

In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

Responsibilities

• Provide outstanding customer service on all calls and inquiries submitted online
• Recommend/sell moving services and products based on cost, availability and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Achieve daily, monthly, and yearly sales goals and customer satisfaction goals
• Utilize your sales expertise to secure critical sales
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

Who We're Looking For

• No experience necessary – will train all applicable skills!
• Excellent customer service skills (friendly, courteous and helpful)
• Strong team player who works productively with a wide range of people and personalities
• Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
• Exceptional organization and time management skills
• Able to analyze and solve problems effectively
• Must be willing to submit to pre-employment background check and drug screen