Customer Service Representative

About the role

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences. This role is part of the company's commitment to ensuring its employees have the skills and support needed to succeed.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements

• 6 months or more of customer service experience
• A high school diploma or equivalent
• Product or service knowledge
• Computer experience

Qualifications

While not specified, candidates should possess a caring and supportive nature, which is essential for providing exceptional customer service.

Skills

• Customer service skills
• Problem-solving abilities
• Communication skills

Benefits

• Base wage starting at $17 per hour plus performance bonus opportunities
• Free and confidential access to a variety of helpful services through the Employee Assistance Program
• Global team of curious lifelong learners guided by company values
• Healthy benefits package including PTO, tuition reimbursement, health and wellness incentives, 401(k) plan, and health and wellness benefits

Pay

Base wage starting at $17 per hour plus performance bonus opportunities.

Schedule

The schedule is flexible and can vary based on the needs of the team and the customer base.

Benefits

• Employee Assistance Program
• Tuition reimbursement
• Health and wellness incentives
• 401(k) plan
• Medical, dental, and vision coverage options