Customer Service Representative

About the role

Company overview: TT is a global manufacturer passionate about engineering advanced electronics that benefit the planet and people, committed to safety, transparency, collaboration, and positive relationships, leading innovation and world‑class customer service.

Role overview: The Customer Service Representative (CSR) provides support to program management, customer‑focused teams and delivers exceptional service to assigned customers and accounts, managing order acceptance, confirmations and updates throughout the production cycle, validating pricing integrity, providing delivery updates and driving order fulfillment.

Responsibilities

• Deliver a world‑class customer experience to assigned accounts.
• Support program management in meeting customer requirements and responding to requests.
• Receive and review customer orders for completeness; enter sales orders into the ERP system.
• Maintain and update sales orders in the ERP system, incorporating customer‑driven changes in a timely manner.
• Review current and forecasted orders with the customer‑focused team; reconcile discrepancies and open issues with customers.
• Prepare and issue change orders based on program management direction.
• Participate in customer‑focused team meetings and other team activities to support program objectives.
• Supervisory responsibilities: None.

Qualifications

• Bachelor’s Degree or two to four years’ related experience and/or training; or equivalent combination of education and experience.
• Must be a U.S. Citizen.
• Location: 100% onsite in Greater Cleveland (Perry), Ohio.
• Travel requirements: None.

Skills

• Excellent written and verbal communication skills; ability to read and analyze periodicals, business reports, correspondence, and procedure manuals; ability to write clear and professional reports, business correspondence, and procedural documentation; ability to effectively present information and respond to questions from managers, customers, team members, and the public; strong grammar, editing, and proofreading skills.
• Ability to collect and analyze data, solve practical problems, and work effectively with a variety of concrete variables where limited standardization exists; ability to interpret instructions presented in written, oral, diagram, or schedule form; consistently maintain a professional and positive image while exercising sound judgment.
• Proficiency in standard office software (word processing, spreadsheets, databases, slide‑presentation tools, internet browsers, email platforms, and business‑systems software).

Work Environment

• Work may be performed from a home office; workspace must be appropriately equipped for a professional, distraction‑free environment; employee must be able to self‑supervise and manage time effectively.
• Noise level typically quiet.
• Physical demands: occasionally lift and/or move up to 25 pounds; specific vision abilities required include ability to adjust focus; regularly required to sit, use hands/fingers for dexterity, handle/feel objects, reach with hands/arms, communicate effectively; frequently required to walk; occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl.
• Safety is a core responsibility: perform duties in accordance with company safety policies, OSHA regulations, and established procedures; wear required PPE, participate in safety training, report unsafe conditions, stop work when unsafe; maintain a safe, clean, organized work environment and contribute to injury prevention.