Customer Service Representative

About This Role

Try3Crew is hiring a Customer Service Representative to help customers or clients resolve questions through clear communication, accurate documentation, and timely follow-up. The position supports events, creative projects, production support, client communication, marketing activity, and project coordination and is designed for someone who can keep details accurate while moving work forward.

What You Will Coordinate

• Respond to customer or client requests connected with events, creative projects, production support, client communication, marketing activity, and project coordination.
• Review account, service, or request details and document each interaction with complete notes and next steps.
• Resolve routine questions within documented procedures and escalate complex or sensitive cases.
• Follow up on open requests, promised actions, or missing information.
• Use approved resources while adapting communication to the customer's specific question.
• Meet service-quality, response-time, and documentation expectations.

What We Are Looking For

• Strong written and verbal communication with a professional, solution-focused approach.
• Comfort learning CRM, ticketing, email, chat, phone, or web-based support workflows.
• Ability to learn service information quickly and explain it clearly.
• Strong documentation and follow-up habits.
• Prior customer-facing experience is helpful but transferable communication experience can qualify for junior roles.
• A pre-employment background check is required.

Pay

$51,500 - $60,500 per year

Schedule

Full Time, On-site — Texas