Customer Service Representative

TransPerfect’s greatest asset is our people. Each of our 100+ offices has its own identity and unique rewards.

About the role

Customer Service Representatives process in-bound calls for a third-party claims administrator, delivering exceptional service to ensure the highest level of customer satisfaction. The role operates in a structured, team-oriented environment that values integrity, honesty, punctuality, and leadership.

Responsibilities

• Use proper phone etiquette to provide great customer service for incoming calls across various cases and projects.
• Communicate effectively, read FAQs verbatim, and address customer needs to provide accurate information, process inquiries, and solve problems.
• Escalate calls as needed.
• Document all calls appropriately and follow all procedures dictated by policy.
• Maintain professionalism at all times, adhering to structured internet rules and regulations on the call center floor.
• Continuously develop professionally, expanding knowledge of cases and projects handled by the client, and use downtime productively.
• Adhere to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless directed otherwise by a supervisor.
• Attend all scheduled training as required.
• Accomplish other general tasks as necessary.

Requirements

• High School Diploma or General Equivalency Diploma required; must be 18 years or older.
• 6 months–1 year of customer service or call center experience, including desktop applications.
• Typing speed of 35–40 WPM.
• Schedule flexibility.
• Effective communication and literacy skills, with the ability to read scripted responses naturally, confidently, and accurately.
• Ability to interact with customers from diverse backgrounds.
• Excellent computer skills, including quick and accurate typing, multitasking across applications, and reviewing documents with attention to detail.
• Strong customer service skills.
• Ability to handle escalated calls with empathy and professionalism.
• Decision-making and problem-solving skills.
• Excellent time management skills.

Benefits

• Award-winning benefits package including medical, dental, and 401K.
• Paid time off (PTO).
• Career advancement opportunities.
• Newly renovated corporate office in the Phoenix Ahwatukee area.
• State-of-the-art game room.
• Superior employee engagement program.

Location: 1015 Belvidere St., El Paso, TX 79912

TransPerfect Connect (TPC), a division of TransPerfect, is the world’s leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services.