Customer Service Representative

About the Role

Customer Service Associates are responsible for processing in-bound calls with third-party clients, displaying great customer service skills to ensure the highest level of customer satisfaction. The CSA manages calls for a Third Party Claims Administrator and performs all duties as required by the Client Project Manager. Our team thrives on employees who work with integrity, honesty, punctuality, and leadership in an organized and structured environment.

Responsibilities

• Use proper phone etiquette to provide great customer service for incoming calls for various cases and projects.
• Communicate effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems.
• Escalate calls as needed.
• Document all calls appropriately and follow all procedures as dictated by policy.
• Conduct themselves in a professional manner at all times, adhering to structured internet rules and regulations on the call center floor.
• Work continuously toward professional development, enhancing knowledge of cases and projects handled by the client, and using downtime productively.
• Maintain reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor.
• Work various shifts as dictated by the project.
• Attend all scheduled training as required.
• Accomplish other general tasks as required or necessary.

Requirements

• High School Diploma or General Equivalency Diploma preferred; must be 18 years or older.
• 1 year of Customer Service experience, Call Center experience, or desktop applications experience.
• Effective communication and literacy skills, with the ability to read scripted responses naturally, confidently, and accurately.
• Ability to deal with customers from diverse backgrounds.
• Excellent computer skills, including quick and accurate typing, multitasking with several applications, and reviewing documents with attention to detail.
• Quality Customer Service Skills.
• Ability to handle escalated calls with empathy and professionalism.
• Strong decision-making and problem-solving skills.
• Excellent time management skills.

Benefits

• Performance Bonus
• Career Advancements
• State of the Art Game Room
• Superior Employee Engagement Program

Location: 1725 W. Greentree Drive, #101 Tempe, AZ 85284