Customer Service Representative

About the role

As a Customer Service Representative, you will have a sincere will to deliver exceptional customer service for Cycle, RV, Commercial Truck and Equipment Trader.

Responsibilities

• Research and find a resolution to customer concerns while coordinating with internal resources
• Answer inbound calls, process emails, chats & text messages and make outbound calls to existing customers
• Work directly with consumers to provide superior customer service and support while buying and selling on company platforms
• Provide direct support for all TI products and services, including customer care, service, retention and overall satisfaction

Requirements

• Experience working with high volume inbound and outbound calls
• Superior communication skills, both written and verbal, with internal and external customers
• Strong phone contact handling skills and active listening skills
• Ability to analyze a problem in real-time and provide a solution
• Ability to maintain a calm demeanor under pressure
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times

Qualifications

TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.

Skills

• Exceptional customer service skills
• High volume call handling experience
• Effective communication skills
• Problem-solving abilities
• Stress management and emotional intelligence

Benefits

• Up to 31 days of paid time off in your first year
• Continuing education with access to LinkedIn Learning
• A full benefits package including medical, dental & vision
• 401K with company match
• Wellness program

Pay

TI does not specify pay details.

Schedule

TI does not specify schedule details.