Customer Service Representative

About the role

As a Customer Service Representative (CSR) at Tower Loan, you’ll deliver exceptional customer service, build relationships, and help customers find the right financial solutions. This full‑time position offers the tools, training, and opportunities to grow into leadership roles while making a real impact on customers’ lives.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits accurately.
• Execute office administrative activities, such as checking branch mail, filing, and purchasing office supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Requirements

• High School Diploma or GED
• Valid driver’s license and reliable vehicle
• On‑site work location

Qualifications

• Preferred experience in cash handling, sales, or customer service

Benefits

• Health and Well‑Being Options: Medical, Dental, Vision, Employee Assistance Program, Life Insurance
• Up to 3% 401(k) Match
• Paid Time Off (16 days per year after one full year, cash back for unused time)
• Paid Holidays
• Annual Raises and Performance Bonuses
• Monthly Incentive and Employee Referral Bonuses
• Participation in Charitable Campaigns

Pay

Competitive salary plus performance‑based incentives.

Schedule

Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.