Customer Service Representative

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business, delivering exceptional service while building relationships and helping customers find the right financial solutions.

About the role

This full‑time position offers competitive pay, performance‑based incentives, and excellent benefits. It is ideal for individuals who thrive in a fast‑paced, people‑focused environment and who are looking to grow into leadership roles.

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits accurately.
• Execute office administrative activities, such as checking branch mail, filing, and purchasing office supplies.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Requirements

• High School Diploma or GED.
• Valid driver’s license and reliable vehicle.
• Preferred experience in cash handling, sales, or customer service.

Location

On‑site at Tower Loan.

Schedule

Monday through Friday, 8:30 AM – 5:30 PM, with occasional extended hours during the week and possible Saturday work.

Benefits

• Health and well‑being options: medical, dental, vision, employee assistance program, and life insurance.
• Up to 3% 401(k) match.
• Paid time off (16 days per year after one full year, cash back for unused time).
• Paid holidays.
• Annual raises and performance bonuses.
• Monthly incentive and employee referral bonuses.
• Participation in charitable campaigns.