Customer Service Representative
About the role
You are the center to what we do. We would love to have you here! As a CSR, you’ll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions.
Responsibilities
- Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
- Receive and process payments in customer accounts.
- Market to current, former, and potential customers to drive loan production.
- Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
- Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
- Process loan applications and collect payments due.
- Perform all other duties as assigned.
Requirements
- A High School Diploma or GED.
- A valid driver’s license and reliable vehicle.
Preferred
- Cash Handling, Sales, or Customer Service experience.
Qualifications
- Strong communication skills.
- Ability to work independently and as part of a team.
- Attention to detail.
- Basic computer skills.
Skills
- Customer service skills.
- Financial knowledge.
- Administrative tasks.
- Loan processing.
Benefits
- Competitive pay.
- Performance-based incentives.
- Excellent benefits package.
- Health and well-being options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
- Paid Time Off (16 days per year after one full year, cash back for unused time).
- Paid Holidays.
- Annual Raises and Performance Bonuses.
- Monthly Incentive and Employee Referral Bonuses.
- Participation in Charitable Campaigns.
Pay
Competitive pay.
Schedule
Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other Team Member Benefits
- Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
- Paid Time Off (16 days per year after one full year, cash back for unused time).
- Paid Holidays.
- Annual Raises and Performance Bonuses.
- Monthly Incentive and Employee Referral Bonuses.
- Participation in Charitable Campaigns.
About Tower Loan
We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy. At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades.