Customer Service Representative
About the role
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of the business. As a CSR, you’ll play a key role in delivering exceptional customer service while building relationships and helping customers find the right financial solutions. This full-time position offers the tools, training, and opportunities to succeed whether you're seeking a long-term career in customer service or aiming to grow into leadership roles. The role includes competitive pay, performance-based incentives, and excellent benefits, and is ideal for those who thrive in a fast-paced, people-focused environment. This is an on‑site position.
Responsibilities
- Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
- Receive and process payments in customer accounts.
- Market to current, former, and potential customers to drive loan production.
- Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
- Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
- Process loan applications and collect payments due.
- Perform all other duties as assigned.
Requirements
- High School Diploma or GED
- Valid driver’s license and reliable vehicle
Qualifications
- Cash Handling, Sales, or Customer Service experience (preferred)
Benefits
- Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
- Up to 3% 401(k) Match
- Paid Time Off (16 days per year after one full year, cash back for unused time)
- Paid Holidays
- Annual Raises and Performance Bonuses
- Monthly Incentive and Employee Referral Bonuses
- Participation in Charitable Campaigns
Pay
Competitive pay with performance-based incentives.
Schedule
Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.