Customer Service Representative

TopView is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. Our offerings include TopView Hop-On Hop-Off bus tours (available in New York City), Tea Around Town - a unique experience bus tour now operating across major U.S. cities (including New York, Los Angeles, Miami, Chicago, Dallas, Houston, and more), cruises, and bike rentals. We serve thousands of guests daily and continue to expand into new markets, making this an exciting opportunity to join a rapidly growing, high-volume operation where your work directly impacts the customer experience. Rate: $12.00/hour Schedule: Open availability required based on operational needs; Friday through Monday and holiday availability are required, including evenings Location Requirement: Candidates must be based in Texas What You’ll Do Handle customer inquiries (emails and chat) across multiple U.S. citiesAssist customers with bookings, changes, and general inquiriesManage high-volume escalations with professionalism and confidenceFollow company policies and escalation protocolsAccurately document interactions in Zendesk (or similar CRM)Work in a fast-paced, high-volume environment What We’re Looking For Strong communication and problem-solving skillsExperience handling customer escalations, complaints, and high-pressure interactionsAbility to multitask and stay organized under pressureReliable, professional, and able to work independentlyCRM experience (Zendesk is a plus) Requirements Must be available for overnights, weekends, and holidaysMust have a reliable computer, internet, and headsetMust have a quiet workspaceMust be dependable — attendance and punctuality are criticalBilingual is a plus (English and Spanish)Must reside in Texas Additional Info Fully remote position (equipment not provided)High-volume environment — must be comfortable handling back-to-back interactionsOpportunities for part-time and full-time schedules Apply If You Stay calm and professional in high-pressure situationsAre reliable and consistent in a remote roleCan work independently and take ownership Powered by JazzHR uv9F1dm7Sq