Customer Service Representative

About the role

Toolad has an opening for a Customer Service Representative supporting advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting. This full-time, 100% remote position is open to candidates based in Ohio.

Responsibilities

• Respond to customer or client questions related to advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting through approved phone, email, chat, or ticketing channels.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across creative advertising and campaign work.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Requirements

• High school diploma or equivalent; prior customer-service experience is helpful but not required for this entry-level role.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Pay

$46,500 - $53,500 per year

Employment type: Full Time
Work arrangement: 100% Remote — Ohio
Experience level: Entry Level