Customer Service Representative
About the role
At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business—we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change. We are proud to be named as a Top Workplace Winner for the past four years by IndyStar! Our newly renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment.
Responsibilities
- Act as the first point of contact for all customer inquiries by effectively interpreting and discussing benefits, reviewing claims, and resolving service and product concerns or questions while providing extraordinary service to travel and medical insurance customers in various countries.
- Resolve incoming call and email inquiries for provider referrals, claim filing, claims status information, verification of benefits/eligibility, and pre-notification.
- Fulfill requests for claim forms and applications for clients.
- Resolve product or service problems by identifying area of concern and expediting correction or adjustment and following up to ensure resolution when needed.
Requirements
- High School degree/GED
- Two years of Customer Service Experience
Skills
- Strong verbal and written communication skills
- Dependable