Customer Service Representative

ThompsonGas, the nation’s fastest‑growing propane retailer, is seeking a Customer Service Representative to support its rapid expansion. The role focuses on customer retention, new customer acquisition, and comprehensive support, handling both inbound and outbound sales calls, data entry, and related tasks in an onsite, fast‑paced environment.

Responsibilities

• Handle inbound calls, asking probing questions to uncover sales and service opportunities.
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads.
• Address customer issues and respond to inquiries regarding pricing, billing, products, grievances, and new account set‑up.
• Maintain professionalism, warmth, and eagerness on each call.
• Demonstrate working knowledge of all ThompsonGas products and service offerings.
• Understand policies and procedures related to safety, product delivery, and service.
• Provide timely and accurate information on customer order status.
• Lead outbound calling operations to collect from past‑due customers.
• Enter and update customer account information in CARGAS and MPX systems.
• Process billing payments for walk‑in customers.
• Process driver daily paperwork.
• Perform other duties and projects as assigned.

Requirements

• Degree or equivalent experience required.
• 3+ years of customer service experience (call‑center experience preferred).
• Sales experience strongly preferred; ability to upsell products in a highly competitive environment is a must.
• Previous experience with CARGAS and MPX systems preferred, but not required.
• Excellent written and verbal communication skills with an emphasis on building positive rapport.
• Strong computer skills, including Microsoft Office and data entry.
• Ability to organize, multi‑task, and prioritize assignments in a fast‑paced setting.
• High level of ownership and accountability for resolving customer problems professionally and enthusiastically.
• Flexibility to work overtime and weekends as needed during busy seasons.

Benefits

• Medical, dental, vision, and 401(k) with immediate eligibility.
• Disability and life insurance.
• Paid time off that increases with tenure.
• Daily pay option offering flexibility and financial control.
• Employee training programs with career development and advancement opportunities.
• Employee recognition program.
• Quarterly bonus potential.
• Paid maternity and parental leave.
• Tuition reimbursement program.

This is a safety‑sensitive position; performance impacts the health and safety of customers, employees, and others. A pre‑employment drug screening, including THC testing where not prohibited by law, will be required.