Customer Service Representative
About The Company
At Thomco, relationships matter, and our customers are our first priority. Thomco is a well-established company that has been in business for over 40 years. We are a trusted ISO 9001:2015, IATF 16949:2016, and soon to be registered to ISO 13485:2016 as an industrial distributor. Thomco has consistently helped our customers find the right product for their unique and customized applications. We are proud to be a 3M Preferred Converter, an authorized Distributor of 3M™ Industrial Products, an authorized distributor of Loctite® Adhesives & Equipment, and many other manufacturers.
Job Summary
Thomco is seeking a full-time Customer Service Representative to work onsite at our branch location in Fort Mill, SC. The company's headquarters is located in Suwanee, GA. This is a great opportunity to support the branch operations and serve our customers at this location.
Responsibilities
- Handle branch operations to include order entry, inventory control, purchasing, and shipping and receiving
- Respond effectively to customer service requests and branch needs with minimal supervision
- Generate and nurture new business in B2B sales environment
- Build and maintain strong relationships with customers through excellent customer service
- Be knowledgeable about the features and benefits of the product offerings and be a continuous learner
- Follow up on orders to ensure customer satisfaction
Requirements
- High School diploma or equivalent; Bachelor's degree preferred
- At least two years of proven sales and customer support experience, preferably in industrial distribution/manufacturing industrial tapes; industrial adhesives, custom printed labels; and/or custom die-cutting or similar industry
- Branch operations experience desired
- Business to business (B2B) sales and customer service experience required
- Must be a self-starter and be able to work independently
- Ability to multi-task and manage multiple projects at one time
- Strong attention to detail
- Desire and willingness to learn
- Excellent written and verbal communication skills
- Computer proficiency
- Ability to provide excellent customer service, be a problem solver, excellent attention to detail and technically oriented
- Physically capable of lifting, pulling, and pushing items up to 50 lbs. and have the ability to stand and walk for extended periods during the workday with or without reasonable accommodation
Compensation And Benefits
- Competitive compensation plan
- ESOP (Employee Stock Ownership Plan)
- Profit Sharing with quarterly and annual payouts
- 401(k) retirement plan with company match
- Holiday pay
- Paid Time Off leave
- Medical, Dental and Vision Insurance
- Group Life Insurance
- Short and Long Term Disability Benefits
No relocation