Customer Service Representative

About the Role

Think Tell Junction is adding a Customer Service Representative to its team, supporting communications, public relations, marketing, event support, customer engagement, and content coordination. This full-time, 100% remote position is open to candidates based in Texas.

Responsibilities

• Respond to customer or client questions related to communications, public relations, marketing, event support, customer engagement, and content coordination through approved phone, email, chat, or ticketing channels.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across communications, marketing, and events.
• Follow up on open cases, promised actions, or missing information to ensure customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication skills with a patient, professional, and solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.

Pay

Base salary: $46,000 - $53,500 per year

Schedule

Full Time, 100% Remote — Texas

A pre-employment background check is required.