Customer Service Representative

Job Duties

• Buils and maintains customer loyalty by providing prompt, accurate and friendly customer service.
• Answers calls, chats, and emails pertaining to consumer inquiries, complaints, replacement parts requests, product information, problem solving assembly assistance and retailers carrying Step2 products.
• Follow-up as required.
• Enters orders via Shopify
• Researches open orders to determine why an order hasn’t shipped, etc.
• Completes appropriate forms for call tag returns, credit, reship processing or LTL issue follow up.
• Documents customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Thinks critically and creatively to find resolution that meets the needs of the end consumer while keeping Step2 profitability in mind.
• Performs other tasks as assigned.

Qualifications And Experience Requirements

• High School Diploma
• 2 to 3 years related work experience
• Order entry experience - Shopify or other similar platforms, preferred
• Superior communication and interpersonal skills
• Ability to effectively communicate in a positive and comprehensive manner
• Able to multi-task, prioritize, organize, and manage time effectively
• Excellent problem-solving skills are imperative
• Must be able to work in a team environment as well as interact effectively with other departments
• Able to work in multiple systems with strong PC skills, including MS Word & Excel
• Ability to speak Spanish or French a plus