Customer Service Representative

Responsibilities

• Sales order process management including order entry, internal process flow and communication, and updates on order status changes
• General account maintenance including assisting with research on credit issues, sourcing tax certificates, updating account information, etc.
• Aiding sales with new account setups, quotes, etc.
• Handling inbound calls for assigned territory
• Maintaining customer relationships by providing support and information through timely follow-up regarding customer inquiries
• Prioritizing multiple tasks, adhering to established deadlines, and performing under pressure
• Partners effectively with Regional Sales Executive (RSE) and Inside Sales Representative (ISR) to drive territory coverage and maintain positive customer relationships, including routing qualified opportunities for further development and follow-up
• Aiding sales with maintaining accurate sales forecasts, data gathering, and reports by daily use of CRM for all contacts, accounts, registrations, and opportunities

Requirements

• Bachelor’s degree – Business or Marketing/Sales
• Associates degree considered with 5 years of relevant work experience
• Minimum of 2 years of Customer Service experience dealing with a technical product line – preferably within cellular data communications
• Strong technical product background/aptitude in IP Networking and Public Wireless Data Technologies
• Ability to become product certified with demonstrable expertise
• Proven success in Customer Service working with Value Added Resellers, OEMs and end customers
• Excellent verbal and written communication skills
• Organized and able to manage time effectively
• PC and basic networking skills required with strong knowledge of using a CRM, plus Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
• Proven ability to work as part of a team to achieve goals
• Maintain a high level of integrity, quality work standards and service excellence

Physical Demands & Environment

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to talk or hear

Compensation

$55,000 - $65,000

Why Join Our Team?

• On-site in Eden Prairie with a great team
• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy