Customer Service Representative

Responsibilities

• Answer queue customer calls and Tessco.com Live Chats, and email inquiries quickly and professionally while building rapport with customers
• Provide an exceptional customer experience on each call or interaction
• Process NetSuite pre- and post-sale cases (we will train you)
• Provide Tessco.com support to customers
• Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence
• Process quotes and orders accurately and timely using our solid processes
• Collaborate with team members to get customers the solution they need
• Mentor new team members for smooth and efficient onboarding
• Possible travel for trainings as needed

Qualifications

• Professional and pleasant phone demeanor
• Great at building rapport and making connections quickly
• Excellent verbal and written communication skills
• A natural problem solver with a customer first mindset
• Strong attention to detail and good follow up skills
• Able to multi-task and respond to rapid change
• Demonstrate empathetic active listening skills
• Bachelor's degree or equivalent experience preferred
• Bonus points if you have worked in a call center or customer support role