Customer Service Representative
Job Description
Process and distribute in-bound customer orders in an accurate and timely manner.
Provide appropriate order confirmations for the customer.
Respond to inbound customer RFQs and generate the quotes for repeat customers and lower volume requests.
Understand and adhere to Company policies concerning contract compliance, approval tiers, and Trade compliance.
Work closely with the GM and Business Development ensuring all necessary documents are obtained from foreign customers and submitted to Trade Compliance for export approval.
Take a proactive role to monitor and request status from Trade Compliance.
Update relevant files and data tables in real time.
Generate weekly order and quote reports, and other reports as requested.
Coordinate with other areas to ensure customer documents are completed and returned, e.g., new supplier questionnaires.
Interact with Finance concerning new customer creation, credit approval, and invoicing issues.
When requested, assist Finance AR to obtain payment status from customers and follow-up.
Fulfil a backup role in order fulfillment and packaging, and shipping.
Maintain both paper and electronic complete customer order records and documents.
What You’ll Need
- Minimum 2-years of customer service and order processing experience in a B2B environment
- Competence in MS Office suite, specifically Excel is required.
- Ability to communicate in an effective and professional manner to both external and internal parties is required attribute.
- SAP experience is desired.
- Experience with CRM software is desired.
- Experience with order fulfilment and packaging is a plus.
- Experience with shipping and logistics is a plus.
- Able to work well with others.
- Able to work well under pressure.
What We Offer
- Competitive pay and comprehensive health benefits
- 401(k) with company match and retirement plans
- Paid time off and flexible work arrangements
- Professional development and training opportunities
- Employee wellness programs and assistance resources
- A collaborative environment working on mission-critical technology