Customer Service Representative

About the role

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties, as assigned

Requirements

• 3+ years of experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite
• Experience in handling sensitive information
• Ability to pass a government security background check