Customer Service Representative
TechOp Solutions International · Austin, TX · 1 mo ago
HybridAdministrativeFull-time
Duties
- Provide daily leadership, guidance, and oversight to Customer Service Representatives
- Monitor workload distribution and ensure timely completion of customer inquiries
- Perform quality assurance reviews and provide coaching and feedback to team members
- Ensure compliance with established policies, procedures, and performance standards
- Aid with onboarding, training, and mentoring new employees
- Track team performance metrics and support continuous process improvement initiatives
- Perform limited CSR call and email handling
- Support management with reporting, scheduling, and operational coordination as required
- Escalate complex customer issues and operational concerns to program management
Requirements
- High school diploma or equivalent required; Associates degree preferred
- Minimum 2 years of relevant experience with Associates degree; minimum of 4 years of relevant experience with HS diploma
- Minimum of one (1) year of customer service or help desk support experience
- Proficiency with Microsoft Office Suite
- Must meet security eligibility requirements
Benefits
- TechOp Solutions is an Equal Opportunity Employer