Customer Service Representative

About the role

You will be the first point of contact for resort owners, answering calls and emails in a timely manner, addressing questions, de-escalating concerns, and assisting with booking reservations.

Responsibilities

• Respond to calls and emails from resort owners.
• Assist owners with completing reservations and processing transactions.
• Maintain a thorough knowledge of our resorts and amenities.
• Manage resort owners’ points accounts.

Requirements

• High school diploma or equivalent.
• Proficient with Microsoft Office, including Excel and Outlook.
• Attention to detail and ability to accurately input data.
• Ability to multitask in a fast-paced environment.
• Previous experience in customer service or call center operations desired.

Benefits

• Comprehensive insurance benefits after 60 days of employment (medical, dental, vision & more).
• 401(k).
• Employee Assistance Program (EAP).
• Health Savings Account (HSA).
• Life Insurance (basic, voluntary, AD&D).
• Company Perks and Discounts.
• Financial Education and Resources.