Customer Service Representative

Onsite full-time contract role in Houston, TX with travel required. Pay rate: $22 per hour.

Benefits

• Health, Dental, and Vision insurance
• 401k options
• Work with a great team

Requirements

• High school diploma or equivalent and at least 1 year of customer service or related work experience OR Associate's degree with demonstrated capability in a comparable role
• Excellent time management, organizational, written, and verbal communication skills
• Analytical problem-solving and sound decision-making abilities
• Ability to manage difficult or sensitive situations with professionalism
• Willingness to learn and improve processes
• Strong multitasking skills using various communication channels
• Friendly, detail-oriented, and customer-focused approach
• Basic computer and data entry skills

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other channels
• Process customer orders, service requests, and required documentation
• Manage incoming and outgoing calls for both internal and external customers
• Collaborate with internal teams to resolve customer issues or fulfill requests
• Enter or update service order requests; provide order confirmation to customers
• Follow established procedures and company policies in daily tasks
• Process customer payments and provide proof of payment as needed
• Provide invoices or generate customer-specific reports upon request
• Ensure adherence to department standards and service metrics