Customer Service Representative

The Customer Service Representative

At Sunset Heating/Cooling, Plumbing, & Electrical, we are proud to offer an opportunity for someone who thrives on providing exceptional customer service. This role is critical in ensuring our field staff is always busy and on track.

Responsibilities

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
• Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
• Confirm appointments with customers and make any necessary adjustments to schedules.
• Ensure accurate data entry and update customer records in the CRM system.
• Maintain and prioritize a high volume of calls to ensure efficiency and productivity.
• Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
• Communicate with customers about promotions, discounts, and available services.

Qualifications

• Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Able to multitask and manage high volumes of inbound and outbound calls.
• Proficient in using customer service software and CRM systems.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.

Pay

The starting rate for this opportunity ranges from $20 - $24/hr., based on experience.

Schedule

Wednesday - Saturday (8AM-6:30PM)

Benefits

• Up to 2 weeks Paid Vacation
• 401(k) Retirement Plan with company match
• Medical, Dental, Vision (For Employee and Eligible Family Members)
• Company Life Insurance
• Supplemental Life Insurance
• Supplemental AD&D
• Disability (Short Term and Long Term)
• Critical Illness Insurance
• Employee Discounts
• Career growth opportunity
• Employee Referral Bonuses available