CUSTOMER SERVICE REPRESENTATIVE

Duties & Essential Job Functions

• Solicit loans on the telephone and at the counter.
• Answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail.
• Answers the telephone.
• Other duties include opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
• Completes loan documents and closes current refinance loans.
• Prepares daily deposits of cash and checks.
• Maintains and balances correct amount and denominations of money in cash drawers daily.
• Maintains loan standard report daily.

Requirements/Qualifications

• A qualified candidate must be a "GO GETTER" with excellent personality, communication, sales skills, problem-solving skills, the ability to lead, and possess a strong desire to succeed.
• Excellent spelling, computer, data entry, and the ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision.
• The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all employees as potential branch managers. CSR's who receive first consideration for promotion are those who excel not only at their own job but understand the positions of AM and Manager.
• A high school diploma or its equivalent is required.
• Previous experience in customer service, collections, or the finance industry is a plus.

Job Summary

The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions.

Requirements/Qualifications (continued)

• A high school diploma or its equivalent is required.
• Previous experience in customer service, collections, or the finance industry is a plus.

Benefits

• 401K
• Health
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Time Off

Pay

Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan!

Schedule

The work is primarily sedentary in nature, no special demands are required.