CUSTOMER SERVICE REPRESENTATIVE

About the role

Responsible for providing exceptional customer service through phone and email interactions. Key tasks include resolving customer inquiries, complaints, and issues efficiently.

Responsibilities

• Handle incoming calls and emails promptly and professionally
• Resolve customer queries related to products and services
• Follow up with customers to ensure satisfaction
• Update customer records accurately and maintain confidentiality

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field
• At least 1 year of customer service experience
• Strong communication and problem-solving skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite

Qualifications

• Experience in call centers or similar environments
• Knowledge of CRM systems
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Customer service skills
• Technical proficiency in CRM software
• Time management and organizational skills

Benefits

• Flexible working hours
• Competitive salary package
• Health insurance
• Professional development opportunities

Pay

• $15 - $18 per hour

Schedule

• Monday to Friday, 8:00 AM - 5:00 PM

Resources

For more information about the company and the role, visit our resources page.