CUSTOMER SERVICE REPRESENTATIVE

Our top-performing Customer Service Representatives are earning over $55,000 per year. Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan.

Benefits

• 401K
• Health, Dental, and Vision insurance
• Short- and Long-Term Disability
• Paid Time Off

Requirements

• High school diploma or equivalent
• Excellent personality, communication, and sales skills
• Strong problem-solving and leadership abilities
• Desire to succeed and grow into management
• Excellent spelling, computer, and data entry skills
• Ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision
• Previous experience in customer service, collections, or the finance industry (a plus)

About the Role

The Customer Service Representative (CSR) plays a key role in the operation of a consumer finance office. The company views all employees as potential branch managers, with top performers receiving first consideration for promotion.

Responsibilities

• Assist customers, take loan applications, and investigate credit
• Process payments, refinance loans, and manage delinquent accounts
• Send out advertising letters and complete other assigned duties
• Accurately fill out office forms and reports
• Maintain the master cash drawer, prepare bank deposits, and handle daily transactions
• Solicit loans via telephone and in-person at the counter
• Answer telephone calls, post customer payments, and input new/refinance loans into the loan software system
• Process loan applications and prepare refinance/delinquency mail
• Open and distribute mail, post counter payments, and provide customer credit information to creditors and credit bureaus
• Complete loan documents and close current refinance loans
• Prepare daily deposits of cash and checks
• Maintain and balance cash drawers daily
• Update the loan standard report daily
• Contact past-due customers by telephone

Physical Requirements

The work is primarily sedentary in nature, with no special physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.