Customer Service Representative

At SumZero, we believe the way a customer feels after a phone call is just as important as the fix we provide. As a CSR, you’re not a call center robot — you’re the first impression, the calming voice, the trusted guide when someone’s heating or cooling system isn’t working and they need help, fast.

This role is perfect for someone who loves serving others, stays composed under pressure, and believes that accuracy, kindness, and follow-through matter.

Responsibilities

• Answer incoming calls and schedule service or sales appointments
• Ask the right questions, listen with care, and guide the customer
• Accurately enter customer data, job notes, and scheduling preferences
• Follow up with customers to confirm appointments or next steps
• Coordinate with techs and department heads to resolve issues fast
• Be a calm, professional voice — no matter how the day is going

Requirements

• A genuine desire to help others and make their lives easier
• Strong phone communication and typing skills
• Ability to multitask and stay organized in a fast-paced environment
• A team-first attitude — you don't pass the buck
• Previous experience in customer service or dispatch is a plus

Benefits

• $25+/hr starting pay, depending on experience
• Paid vacation, holidays, and sick days
• Health insurance and Simple IRA retirement contributions
• A supportive team culture that rewards follow-through and excellence
• Leadership that listens and mentors

Schedule

Full Time, On-Site Position

Location

Holliston, MA