Customer Service Representative
Role Summary
The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
- Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
- Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
- Absorb and provide accurate information about orders, quotations, and product questions to customers
- Negotiate profitable pricing with both customers and suppliers
- Proactively follow up on customer orders, challenges, and needs
- Resolve customer concerns and issues as efficiently and effectively as possible
- Assist counter and warehouse associates as needed
Essential Qualifications and Experience
- Excellent interpersonal and communication skills, both oral and written
- Time management – ability to organize and manage multiple priorities and meet deadlines
- Flexibility – ability to effectively adapt to change
- High school diploma or GED
Beneficial Skills and Experience
- Ability to perform duties with minimal supervision
- Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
- 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
- Consistent sitting for hours at a time
- Consistent use of keyboard and mouse
- Must be able to lift 5 pounds on a regular and consistent basis
- Ability to climb stairs on occasion
- Majority of job is located inside office during regular office hours of operation
What We Offer You
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
Opportunity to Become a Shareholder
We offer great family-friendly benefits to full-time associates:
- Tuition reimbursement
- Earned wage access
Learn More About Us
Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.” https://www.facebook.com/SummitElectricSupply/
Learn more at https://summit.com/about-us
Summit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.