Customer Service Representative

Role Summary

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services.

Develop new and existing customer relationships by providing Summit solutions and products to meet the customers' needs. Assist customers over the phone or via internet with orders, quotations, and product questions. Negotiate profitable pricing with both customers and suppliers. Proactively follow up on customer orders, challenges, and needs. Resolve customer concerns and issues as efficiently and effectively as possible. Assist counter and warehouse associates as needed.

Essential Qualifications And Experience

• Excellent interpersonal and communication skills, both oral and written
• Time management – ability to organize and manage multiple priorities and meet deadlines
• Flexibility – ability to effectively adapt to change
• High school diploma or GED

Beneficial Skills And Experience:

• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
• 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment

Physical Challenges

• Consistent sitting for hours at a time
• Consistent use of keyboard and mouse
• Must be able to lift 5 pounds on a regular and consistent basis
• Able to climb stairs on occasion

What We Offer You

• Great Family-friendly Benefits To Full-time Associates
• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)

Learn More About Us

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Sonepar Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations.