Customer Service Representative

About the role

Serves as a trusted first point of contact for customers, delivering compassionate, professional, and accurate service in every interaction.

Responsibilities

• Performs work under established procedures and guidelines with attention to accuracy, quality, and consistency.
• Utilizes training, job resources, and company systems to provide timely and effective customer service.
• Develops and maintains a broad working knowledge of company products, services, processes, and systems.
• Handles customer inquiries and service requests of moderate complexity while recognizing when additional assistance is needed.
• Demonstrates sound judgment, dependability, and accountability in daily responsibilities.
• Contributes to a positive, customer-focused team environment that prioritizes service.

Requirements

• High School Diploma or equivalent.
• Two to four years of customer service experience, preferably in a call center, contact center, or high-volume service environment.
• Strong verbal and written communication skills.
• Excellent active listening, problem-solving, and interpersonal skills.
• Strong attention to detail and commitment to providing accurate, quality service.
• Ability to remain calm, patient, and professional in challenging situations.
• Proficiency using multiple computer systems and applications simultaneously.

Qualifications

• Customer-first mindset with a genuine desire to help others.
• Dependable, accountable, and self-motivated with a strong work ethic.
• Consistent attendance and punctuality.
• Ability to follow established guidelines while adapting to changing business needs.
• Commitment to delivering timely, accurate, and compassionate customer care.

Skills

• Customer service skills.
• Active listening and problem-solving abilities.
• Attention to detail.
• Communication skills.

Benefits

• Medical, dental, and vision coverage.
• Wellness plans.
• Paid time off and holidays.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Commuter benefits.

Pay

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

Schedule

Works out of the Lakeland, FL office with a hybrid work environment of 4 days in the office and 1 day work from home.