Customer Service Representative

Why Choose Suddath

Join a team with a 100+ year reputation for excellence as an innovative, growing, and financially stable company dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services globally.

Benefits

• Competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees; biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement plan to encourage continued education and development

For more information on our benefit offerings, please visit Suddath Careers.

Responsibilities

• Communicate with customers and vendors to monitor shipment movement while providing excellent customer service and administrative support
• Monitor customer shipments in storage to ensure timely updates for agents and the accounting department
• Effectively balance a large volume of tasks and emails
• Perform administrative procedures related to the customer’s relocation
• Provide accurate and complete information in computer systems
• Prioritize workload to meet required deadlines
• Provide administrative support to the customer service department
• Back up support for receptionist
• Ability to work overtime

Skills

• Excellent customer service and communication skills (verbal and written)
• Aptitude for working under deadlines and within specific time frames
• Ability to read and interpret emails and documents
• Exceptional ability to identify, analyze, and creatively solve problems
• Ability to demonstrate resourcefulness and work independently
• Self-motivated; works with urgency and minimum supervision
• Strong interpersonal and teamwork skills

Requirements

• High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Knowledge of MS Word and MS Excel

Work Environment

• The noise level in the work environment is usually moderate

Physical Demands

• Must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required include close vision and ability to adjust focus
• While performing duties, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear