Customer Service Representative

About the role

We are looking for a Customer Service Representative to support excellent customer service, customer retention, and new customer acquisition. You will serve as a main point of contact for our customers by handling inbound and outbound sales and service-related calls and performing administrative functions to ensure the highest level of customer service, quality, efficiency, and accuracy.

Responsibilities

• Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers
• Provide high levels of customer account management by properly setting up and maintaining account information and data
• Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities
• Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing
• Coordinate with Customer Service Center (CSC), regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies
• May assist with route forecasting and maintenance and with the scheduling of daily service work, installation, and repairs

Requirements

• Minimum of 3 years of experience in a customer service role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment

Benefits

• Medical, dental, and vision (eligibility after 30 days of employment)
• Paid time off that increases with tenure
• 401(k) with company match and immediate vesting
• New employee training program and opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

Pay

$14.30 - $17.90 per hour (dependent on experience). This position may be eligible for overtime pay based on business needs.

Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and serves approximately 1 million residential, commercial, governmental, industrial, and agricultural customers across 42 states.