Customer Service Representative

Stolt-Nielsen · Houston, TX · 2 mo ago

On-siteOTHRFull-time

About the role

Join Stolthaven Terminals as a Customer Service Representative and play a vital role in keeping customers’ products safe, secure, and ready to move at world-class storage facilities at the heart of global supply chains. You will complete initial order entry procedures, coordinate with terminal departments, maintain accurate inventories, and ensure customer requests and issues are handled promptly and professionally.

Stolthaven Terminals, a division of Stolt-Nielsen (SNL, Oslo Børs), operates a global network of bulk-liquid storage terminals with over five million cbm of capacity, providing safe, high-quality storage and handling for chemicals, petroleum products, gases, vegetable oils, and biofuels.

Responsibilities

Process orders for assigned customers in line with current agreements and quality standards, and communicate requests to the Operations Department.
Establish and maintain working relationships with assigned customers and their representatives; keep the Customer Service Manager informed of any issues that may affect quality procedures.
Communicate customer requests such as audits, visits, and meetings to the appropriate departments.
Complete and report the month-end closing process according to established guidelines and within the determined timeframe.
Maintain accurate inventory numbers on customer tanks throughout the month and work with the Inventory Supervisor to resolve discrepancies.
Organize and maintain files of assigned customer orders—completed and pending—as well as related correspondence.
Participate in required regulatory, quality process, job enhancement, or customer-directed training.
Assist in preparing special reports as required by the Customer Service Manager.
Provide back-up support to other Customer Service Representatives and handle after-hours issues as needed.

Qualifications

High School diploma or G.E.D. required.
Minimum of 3 years in an administrative role.
Experience in customer service, accounting, or a railroad-related field preferred.
Works with precision and attention to detail.
Excellent written and verbal communication skills in English.
Open-minded and customer-friendly demeanor.
Proficient computer and Microsoft Office (Word, Excel, Outlook, etc.) skills.

Benefits

A competitive salary and a performance-related bonus that reflect your contribution.
Opportunities for professional development and continuous learning across a global company.
A collaborative culture built on pragmatism, shared success, and the freedom to find solutions.
The chance to work on meaningful, real-world challenges, from supply chain innovation to sustainable logistics.

About the company

Stolt-Nielsen (SNL, Oslo Børs) is a global leader in bulk-liquid logistics, connecting customers’ products from source to destination through tankers, storage terminals, and ISO tank containers. The company also pioneers sustainable land-based aquaculture and invests in aligned industries. Guided by its values—acting pragmatically, collaborating for success, committing to go further, and creating solutions—Stolt-Nielsen moves today’s products for tomorrow’s possibilities.