Customer Service Representative

About the role

Under general supervision, is responsible for professional staff work of routine through average difficulty in relieving an executive of administrative detail; and performs related work as required.

Responsibilities

• Answering a multi-line phone
• Screening and directing calls
• Providing basic customer service to callers
• Distributing faxes and mail
• Maintaining shared inboxes
• Printing, filing, and distributing CDC reports
• Drafting, requesting approval for, and sending all staff emails
• Keying, tracking, and following up on maintenance requests
• Keying, tracking, and following up on IT-related requests
• Maintaining 7th floor conference room
• Tidying room at the end of the day
• Assisting with AV, as needed
• Approving or rescheduling meetings, as needed
• Assisting with conference room scheduling (other conference rooms)
• Managers’ Meeting minutes
• Preparing newsletter

Qualifications

Graduation from an accredited college or university with a bachelor's degree; and at least one year qualifying full-time increasingly responsible sub-professional experience or paraprofessional or professional experience. Experience may substitute education on a year for year basis.