Customer Service Representative

Job Summary

Key Responsibilities

Qualifications

Communication Skills

Why Choose Us?

Equal Opportunity Employer

Bilingual in Spanish and English highly preferred.

• Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
• Work OSC and LSC account call queues call agency number given to obtain proof of coverage;
• Call customer (on certain accounts) to obtain current insurance agency or carrier information.
• Check insurance websites for proof of coverage and printing proof for data entry;
• Contact agent to verify Break In Coverage (BIC) dates;
• Affix to Customer Service Coordinator as needed;
• Affix in all other (Non Assigned) queues for OSC & LSC accounts when needed;

Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines;

Attend departmental meetings as requested;

Maintain appropriate, professional working relationships with clients and other employees;

Other related projects as assigned;

Education & Experience

• High school diploma or GED required;
• One year of customer service experience, preferably in insurance, finance or banking, and in a call center environment.

Communication Skills

• Bilingual- fluent in English and Spanish preferred;
• Strong Communication Skills;

Why Choose Us?

• Competitive Compensation: Base salary commensurate with experience.
• Paid Time Off: 17 PTO days annually, 9 company holidays, and 2 floating holidays.
• Work-Life Balance: Enjoy a casual dress code and a flexible work environment.
• Career Development: Access to professional growth opportunities and tuition assistance.
• Retirement Savings: Company 401(k) match to support your financial future.

If you are a detail-oriented accounting professional who thrives in a fast-paced environment, we encourage you to apply. Please send your cover letter and resume to our Human Resources department.