Customer Service Representative

Location: Massachusetts — 100% Remote
Job Type: Full Time

About the role

Start Club Corp is hiring a Customer Service Representative to support brand and marketing strategy, market research, promotional campaigns, events, customer engagement, and communications. This role is centered on helping customers resolve questions and service issues through clear, timely support. It is a full-time, 100% remote position open to candidates based in Massachusetts.

Responsibilities

• Respond to customer or client questions related to brand and marketing strategy, market research, promotional campaigns, events, customer engagement, and communications through approved phone, email, chat, or ticketing channels.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases across marketing, research, and events.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Requirements

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Pay

$45,500 - $53,000 per year