Customer Service Representative
About the role
Stark Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience. Stark Exterminators is part of the Arrow Exterminators family of brands, a family-owned and operated business since 1964, servicing 12 states with multiple offices per state for a personalized approach. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States. The company instills family values in its culture to create a welcoming work environment and attributes its success to passionate, highly trained team members. We offer competitive compensation, a robust benefits package, and a family-oriented company culture.
Responsibilities
As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling service, collecting payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem-solving, and commitment to create an awesome experience in every interaction will ensure your success.
Requirements
- Working knowledge of Microsoft Office Suite
- High school diploma or equivalent
- Present a professional appearance
- Able to work a 40-hour (minimum) work week
- Willing to work minimal overtime as needed
Benefits
- Generous time off
- 11 paid holidays
- 401(k) with company match
- Roth IRA
- Medical, dental and vision insurance
- High deductible HSA
- Telemedicine
- Disability, cancer, and accident insurance
- Health & wellness suite (company-paid)
- Additional optional life insurance
Pay
This position is paid at an hourly rate based upon experience.
Schedule
Minimum 40-hour work week with willingness to work minimal overtime as needed.