Customer Service Representative

About the role

Stark Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience.

About Our Family Of Brands

Stark Exterminators is part of the Arrow Exterminators family of brands. We have been a family‑owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta‑based Arrow Exterminators is the sixth‑largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and exceeds industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family‑oriented company culture.

Responsibilities

• Serve as the first point of contact for internal and external customers via incoming phone calls.
• Diagnose problems and determine solutions for each issue.
• Assist in scheduling service, collecting payment, and updating customer files.
• Conduct outbound calls to ensure technicians are fully scheduled and accounts are paid.
• Collaborate in a team atmosphere to meet the service center’s monthly goals.
• Utilize computer skills, problem‑solving abilities, and a commitment to creating an awesome experience in every interaction.

Qualifications

• Working knowledge of Microsoft Office Suite.
• High school diploma or equivalent.
• Professional appearance.
• Ability to work a minimum 40‑hour work week.
• Willingness to work minimal overtime as needed.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High‑deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Company‑paid health & wellness suite, with additional optional life insurance.

Pay

Hourly rate based upon experience.

Schedule

Full‑time, 40‑hour work week with minimal overtime as needed.