Customer Service Representative

About the role

This full-time Customer Service Representative position offers the opportunity to play an essential role in supporting our customers, sales team, and operations by ensuring orders are processed accurately and delivered on time.

Your contributions

• Process customer orders accurately and efficiently using the company's ERP system.
• Communicate with customers regarding orders, products, pricing, delivery schedules, and account needs.
• Monitor customer ordering trends and proactively follow up on changes in purchasing activity.
• Coordinate with Production and Shipping to ensure orders are fulfilled and delivered on time.
• Investigate and resolve customer questions, order discrepancies, and service concerns.
• Maintain customer pricing and account information to ensure accuracy.
• Support export documentation and customer requirements when applicable.
• Assist with sample requests, promotional programs, and special customer projects.
• Prepare reports and provide administrative support for the Sales and Customer Service teams.
• Partner with internal departments to continuously improve customer satisfaction and service levels.

Requirements

• High school diploma or GED (Associate's or Bachelor's degree preferred)
• 1–2 years of customer service, order entry, or administrative experience
• Manufacturing, food production, or distribution experience is a plus
• Strong communication and relationship-building skills
• Excellent organizational skills with exceptional attention to detail
• Proficiency in Microsoft Office, especially Excel and Outlook
• Experience working with ERP or order management systems is preferred
• Ability to prioritize multiple tasks in a fast-paced environment while maintaining accuracy

About Us

Stampede Culinary Partners is an innovative protein solutions company founded in 1995 and built on a simple principle: customer satisfaction. Our customers include leading restaurants, top retailers, foodservice distributors, home delivery providers, and other emerging markets throughout North America. Our success is driven by our people and guided by our five core values:

• Perform passionately
• Challenge directly and respectfully
• Commit to teamwork
• Embrace innovation
• Deliver excellence every day

Benefits

• Health, dental, and vision insurance
• HSA/FSA options
• Pet insurance
• 401(k) with employer match
• Short-term and long-term disability
• Paid time off (PTO)
• Floating holidays
• Employee discounts
• Company bonus program
• Additional employee perks