Customer Service Representative
About the Role
Spring Valley USA (SV) is a family of businesses covering sectors such as fertilizers, logistical assets, lawn and garden retail, and ice melt products. We are seeking a Customer Service Representative to join our team in Greenville, TX. This evolving role offers opportunities for growth as our business expands. The Customer Service Representative will support the day-to-day administrative and operational workflow of the plant, ensuring smooth coordination between the office and plant floor.
Responsibilities
- Customer Service & Order Support:
- Enter customer orders accurately and timely
- Communicate with customers regarding order status, clarifications, and follow-ups
- Serve as liaison between sales and plant operations for order questions
- Release orders for pickup
- Assist with truck scheduling and serve as backup to logistics when needed
- Complete customer-specific reporting and tracking (Lowes, Ollie’s, and similar accounts)
- Check in truck drivers upon arrival
- Enter and receive purchase orders (POs)
- Production Administrative Support:
- Create and print EPA-compliant product labels
- Maintain label files and revision control
- Prepare blend sheets and production paperwork
- Enter production data once batches are completed
- Cross-train on label setup to support early production needs
Qualifications
- High school diploma or equivalent; additional education a plus
- Previous experience in customer service and/or administrative work, preferably in a manufacturing environment
- Bilingual in English & Spanish is strongly preferred
- Able to work independently and remain organized in a fast-paced environment
- Willingness and ability to develop product and operational knowledge
- Strong attention to detail and accuracy
- Exceptional organizational and time management skills
- Ability to manage multiple tasks simultaneously
- Adaptable and able to prioritize based on business or customer needs
- Clear written and verbal communication skills
- Proficiency in ERP/order systems and Microsoft Office, and office equipment (such as copiers, printers, scanners)
- Strong Excel skills: ability to read, edit, create, and analyze complex spreadsheets to track customer and company data
Benefits
- Performance-based bonuses in addition to hourly wage
- Health, dental, and vision insurance
- Company-provided Life Insurance, AD&D Insurance, STD/LTD insurance
- Retirement savings plan with company match
- Opportunities for development and training
- Friendly and collaborative work environment
Work Environment
This position operates in a manufacturing office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, printers, scanners, and fax machines. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee frequently is required to use hands to type, handle or feel objects, tools, or controls. The employee may occasionally be required to stand, walk, bend, stoop or reach with hands and arms. Must be able to lift and/or move up to 15 pounds. On occasion, the employee may be required to lift up to 50 lbs. The employee may also occasionally reach above their shoulders. May involve or require occasional visits to the plant floor or warehouse.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.