Customer Service Representative

About Specialty Program Group: Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development, and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. We deliver leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.

About Global Marine: With a reputation for careful underwriting of each risk, Global Marine has the ability to place cost-effective and comprehensive coverage for watercraft and yacht needs. In addition to marine-related expertise, Global Marine also offers placement solutions for RV/Motorcoach risks that fall outside of the standard market. We provide extensive boat insurance across all 50 states. Being boaters ourselves, we understand the value in spending a day aboard your vessel free from worry. At Global Marine Insurance Agency, we take pride in our customer service and value every agent and client. Our team of underwriters takes the time to understand your specific needs based on geographic location, equipment, and time of year, among other factors, to provide the best coverage combination.

Responsibilities

• Manage inbound calls, including transferred calls from current clients/brokers.
• Place outbound follow-up calls for various reasons or documents.
• Answer questions about product details, company information, and account issues for clients/brokers.
• Assist clients/brokers with technical issues experienced on the website and escalate issues to management as needed.
• Perform account maintenance activities.
• Meet Quality Assurance Requirements and other key performance metrics.
• Request and process all endorsements, diary information, follow-up if necessary, and address questions/concerns.
• Process renewals/new business.
• Contact insured via email for payment upon notification from accounting that an account is past due.
• Perform other administrative tasks, including but not limited to processing renewals, scanning data into Navigator, answering client questions regarding coverage, and answering phones in the service queue.

Requirements

• Demonstrated strong decision-making ability.
• Excellent communication skills, both verbal and written.
• Strong phone etiquette.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Flexibility with daily tasks.
• Fast and accurate typing skills.
• Goal-oriented.
• Ability to learn and navigate new software quickly.
• Strong ability to organize and prioritize.
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Professional and friendly attitude with the ability to quickly develop a rapport with clients/brokers over the phone.
• 3 years of customer experience.
• P & C License required for this position.

Pay

The expected salary for this position is $20/hr and will be impacted by factors such as the successful candidate’s skills, experience, and working location.

Benefits

HUB International offers comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.