CUSTOMER SERVICE REPRESENTATIVE

Responsibilities

• Assist the ISR team with entering of sales orders.
• Responsible for multifamily quotes and EWP Cut Packs.
• Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about products and distribution services.
• Execute strategic plans in coordination with Outside sales; network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries; provide customer follow‑ups to ensure customer needs are met.
• Inform customers of unit pricing, shipping date, anticipated delays, and any additional information requested.

Requirements

• High school diploma with a 2‑year degree preferred.
• 2‑4 years of sales experience; building industry experience preferred.
• Excellent communication skills including service‑oriented telephone manner; excellent verbal and written communication.
• Understanding of good business and selling principles and negotiation skills.
• Computer literate: proficient in Microsoft Word, Excel, and Outlook.
• Strong organization and administration skills.
• Self‑starter, proactive, able to take initiative.
• Basic math and analytical skills.
• Personable, articulate, knowledgeable, and professional when communicating with customers.
• Ability to learn skills quickly with a mature and service‑oriented attitude.
• Capability to rely on experience and judgment to plan and accomplish goals.
• Attention to detail and highly motivated.

Benefits

• Bi‑weekly pay schedule.
• Comprehensive benefits package including Medical, Dental, Vision.
• Company‑Paid Life Insurance & Disability.
• 401(k) with Employer match.
• Paid Vacation & Holidays.
• Opportunities for advancement.
• Community involvement initiatives (aid fellow employees in need, serve communities).
• Company growth and industry leadership.